| Attachment | Size |
|---|---|
 modem_error.txt | 3.26 KB |
Hello all,
I hard resetted the modem (CGA2121) and now it can not obain WAN address, altough DOCSIS status showed as ok. I attach the log, probably somebody has an idea what could happen? This is own equippment (not from provider) and I registered it initially in the network. Could it be that some configuration files gone lost after reset and provisioning didn't help? (I asked some on hotline to renew provisioning and the modem rebooted on himseilf).
Appreciate any help, as the provider support (PYUR in Germany) denies support, because it is my own hardware.
Unfortunately, in a Docsis world, without access to the provider side of things there is not much help we can offer you. I would recommend physical reboot of the modem, sometimes modems are software reset and get stuck. But since this is not a supported model by your ISP, it means you are on whatever firmware it is running, likely from when it was manufactured. Firmware is not usually the culprit, but especially as modems get older (this is a 2018 model) they tend to stop working as well. This could be due to operator changes (i.e. they could be moving to all D3.1 and your D3.0 modem is using the now very crowded D3.0 space for example). The problem is all the tools to help you are in the providers control.