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problem cable modem does not take downstream

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MESCANO1
problem cable modem does not take downstream

Hi good day

the reason of the message is that I have a cm3 arris 4 upstream and 1 downstream cm3 previously had it in use but out of nowhere I stop raising frequency downtream which was assigned a 555.000000 and the version Application image: 4.4.3.2, Jan 21 2008, 17:17:28
BootRom version 4.2.0.2
VxWorks5.4.2 I have the following System image file: Compact Flash - C: /4.4.3.2.bin
3 FastEthernet interface (s)
1 Interface cable (s)
256 MB DDR SDRAM memory
the problem is that the cable modme ​​does not pass the Downstream light having the frequency correctly configured some ah had this problem with their CMTS arris C3 it can be said that this was in production.