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DOCSIS modem getting init(o) frequently

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yashastech
DOCSIS modem getting init(o) frequently

We are getting below error logs & many of the modems are going init0
Please find the logs from DPE (PCP server)

192.168.42.6: 2017-05-13 21:13:14,449 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.21.80:1402] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:15,290 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.1.237:1042] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:15,588 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.24.129:1724] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:15,795 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.0.217:1037] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:16,319 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.24.225:1290] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:16,844 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.13.6:1257] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:17,584 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.20.82:2822] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:17,785 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.24.222:1756] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:18,851 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.12.145:1525] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:20,188 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.12.134:1565] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:21,069 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.24.96:1057] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:21,493 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.20.124:1043] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:21,496 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.25.39:1077] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:23,601 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.2.14:1089] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:24,856 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.2.21:1415] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:26,964 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.2.55:1059] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:29,849 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.0.45:1042] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:30,387 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.20.101:1090] for file [yashtel.cm]. Retry limit exceeded.
192.168.42.6: 2017-05-13 21:13:32,065 IST: %CPCP-TFTP-3-0321: Failed [read] request from [/10.10.17.132:1041] for file [yashtel.cm]. Retry limit exceeded.

cmcaldas
ping / modem file

can the dhcp server ping the modem gateway? possible the subnet mask for that route is too small?
dhcp server sends modem info for file to get from the tftp server. file name exact? possible letter in caps on one and not the other?
what does the modem log file show?

Carl

docsis